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COMPUTER SECURITY

There are a number of ways thieves attempt to steal your credentials; the most popular is through malware that infects a computer. Malware can be distributed through malicious websites, email links and social networking sites. To prevent these types of attacks:

  • All computers and networks should be equipped with current and reliable Antivirus, Malware, and Spyware detection software.
  • Keep your computer up to date by applying software updates (patches) as soon as possible.
  • Use the antivirus, malware, and spyware software to scan emails.
  • Be aware of unusual system performance, such as program failures, multiple browser window popups or random computer restarts, which could indicate that someone is attempting to take control of your computer or mobile device.
  • Keep your computer Operating System (OS) current.

BE CAUTIOUS OF SUSPICIOUS ACTIVITY

Watch for activity that is out of the norm such as suspicious websites, emails, advertisement or pop-up windows.

  • In the event you receive a suspicious email from an unknown sender or someone unlikely to send an email, do not click on any of the links or attachments within the message.
  • In the event you receive a suspicious email from a known sender, attempt to contact them first before opening attachments or clicking on links.
  • If a suspicious email is opened and/or the links within the email are clicked, immediately perform a virus scan or consult with an Information Technology specialist and stop using that computer.
BE CAUTIOUS OF SUSPICIOUS ACTIVITY

Watch for activity that is out of the norm such as suspicious websites, emails, advertisement or pop-up windows.

  • In the event you receive a suspicious email from an unknown sender or someone unlikely to send an email, do not click on any of the links or attachments within the message.
  • In the event you receive a suspicious email from a known sender, attempt to contact them first before opening attachments or clicking on links.
  • If a suspicious email is opened and/or the links within the email are clicked, immediately perform a virus scan or consult with an Information Technology specialist and stop using that computer.
ELECTRONIC SECURITY

Always protect ATM/debit cards and PINS.
Other security tips:

  • Report a lost or stolen card immediately.
  • Choose a PIN different from your address, telephone number, and date of birth.
  • Observe card readers, if they appear damaged or modified, don’t use them.
  • Be aware of your surroundings when using an ATM.
SECURE YOUR PERSONAL INFORMATION

Platinum Bank will never contact you via email, phone or text message requesting that you verify your online banking user ID and password, social security number, debit card, credit card, PINs, or other confidential personal or sensitive account information.
User ID and Password Tips:

  • Do not store your credentials on your mobile device.
  • Do not keep written login and password information in any place where others can view or access (desk, kitchen, common areas).
  • Use complex passwords that don’t contain your user name, real name, or company name.
  • Passwords should be different from previous passwords.
  • Change your password periodically.
  • Do not share your login credentials with anyone.
GENERAL BEST PRACTICES

Utilize the Platinum Bank Online Banking system “Alert” feature and check your account frequently.
Additional Tips:

  • Familiarize yourself with a local Information Technology specialist in case a problem occurs.
  • Always lock your computer/workstation when it is unattended.
  • Do not leave an Internet or Mobile Banking session unattended, always sign out or logoff.
  • Ensure wireless networks are configured for encryption. These should require a password to connect.
  • Do not use public or unsecured computers (ex. Internet café or library) to access online banking.
MOBILE SECURITY

Increasingly, cell phones and other mobile devices are being targeted with mobile spam.
To protect against those attacks:

  • Set a security lock on the device such as a PIN or fingerprint authentication to unlock your device.
  • Be aware of your surroundings and don’t leave your mobile device in a public place unattended.
  • Only connect to secure trusted WiFi networks.
  • Keep your device up to date with the latest version of the Operating System (OS). Updates prevent security threats due to software flaws.