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Krista Kook

Relationship Manager, Assistant Vice President, Consumer Lending Specialist
651-332-5215 Phone   |   651-332-5216 Fax
| LinkedIn Profile

"I felt that I had learned everything I could learn on the retail side of banking and I was excited by the idea of starting at the ground level with a new business bank. My greatest career accomplishment to this point is establishing the compliance side of our consumer lending services. Regulation is changing on a daily basis and I enjoy the challenge of maintaining compliant policies and procedures for Platinum and its customers."

Krista Kook has created a lasting career in banking since she accepted a teller job at a credit union in her hometown of La Crosse, Wis. Moving to other states with a military husband, she found banking jobs on military bases and has extensive experience on the retail side of consumer accounts and lending. At her most recent position in Michigan, Krista was a consumer lender and new account representative.

"I'm proud that I started as a teller and worked my way up to management level positions. The customer contact has always been my favorite part of banking."

Krista handles all new customer engagements by ensuring proper set-up of new accounts, increasing customer awareness of all Platinum services and offering a primary contact to handle service needs beyond a bank transaction. The partners rely on Krista to provide a hospitable, full-service experience. Krista is also integral to business decisions on the leadership team; she is a harmonizing force that allows the team to move forward quickly. She credits good listening skills and her degree in psychology for strengthening both customer and internal relationships.

Her ability to remember details about her customers' lives is another way that she fosters relationships at Platinum. A community bank with commercial banking as its focus, Platinum provides Krista with customer contact on both the retail and commercial side. Behind the scenes, she continues to oversee the consumer lending compliance of the bank, so a defining word for her role would be accountability.

  • Oversight of all consumer lending compliance policies and procedures since 2008
  • 10 years in retail banking, new accounts, consumer loans
  • Psychology, St. Martin's University, Lacey, Wash., 2004
  • Oversees management of The Loft community room at Platinum Bank
  • Regional Compliance Officer Meeting Groups
  • Krista and her husband, Jesse, enjoy watching movies, taking family trips and visiting with family and friends.